TERMS & CONDITIONS

GENERAL

 

 

• These Terms and conditions (T&Cs) incorporate and should be read together with, any Vendor’s and Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent. Your possession of this Ticket constitutes Your acceptance of these Terms and Conditions should be read by, the terms and conditions of the authorised agent from which You purchased Your Ticket, copies of which are available from the relevant authorised Ticket agent. In the event of any inconsistency between these Conditions and the terms and conditions of the relevant authorised Ticket agent, these Conditions shall prevail.

• All Tickets are sold subject to these Conditions. Please read the Conditions carefully before purchase and raise any queries before purchase. Purchase or possession of a Ticket constitutes acceptance of these Conditions.

• These Conditions are subject to change from time to time without notice and in the Promoter’s sole discretion. We will notify you of amendments to these Conditions by posting them to this website.

• Artists and billed attractions may be subject to change.

• No liquids, gels or lotions are permitted into the event. This includes hand sanitizers and soft drinks/water in sealed containers. Sun cream over 100ml will not be allowed. Perfume and make up will be permitted in plastic or paper containers sized 100ml or less. Glass containers of any size will not be permitted.

• Empty plastic bottles no larger than 500ml may be brought into the site. There will be water points available on site for a free water refill.

• Any gels or liquids that do not comply will be disposed of by security staff.

• Do not buy tickets or goods from unlawful street traders/touts. There is no guarantee of tickets’ validity for entry unless purchased from official ticket agents for the event.

• No trading or promotional activities allowed within the venue without Elokshin Entertainment (EE’s) prior consent.

• You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and the prevention of crime.

• Food and drink will be available for purchase at the event. A challenge 21 policy will be in place for all alcohol sales on site.

• We are operating a no significant bag policy and bags larger than A4 size will not be permitted. Please see website for further details. 

 

 

REFUNDS

 

 

• Refunds are only considered on major cancellation, substantial alteration or by special exception determined by the promoters.

• Refunds should be requested from the point of purchase, no later than three months after the event.

• A minimum of the proportionate amount of the face value of the ticket will be refunded.

• Refunds of any booking fees per ticket or per order fees are subject to the T&Cs of the point of sale.

• It is your responsibility to check Your Ticket and if you have made a mistake, it cannot always be rectified after purchase. Upon purchase and receipt of Your Ticket, please check it carefully and notify Us immediately if You discover a mistake.

• You must produce a valid Ticket to gain access to the Event and must keep possession of it at all times during the Event. Wristbands are in operation, and when issued must be worn at all times for the duration of the event.

• The Promoter will not issue duplicate tickets for lost or stolen Tickets. Keep Your Ticket safe.

 

 

AGE POLICY

 

• Children under 5 (Aged 4 or below) are permitted. Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times.

• We do not accept any parental or supervisory duty of care or liability for any under 18’s on site.

• The Promoter operates a Challenge 21 policy, so if you are lucky enough to look 21 or younger, please make sure that you bring an acceptable form of identification. Accepted forms of I.D. are:

1. An in-date photographic driver’s license or provisional license;

2. A valid passport (not a photocopy). Out of date passports will NOT be accepted;

3. A Proof of Age Standards Scheme Card (showing the PASS hologram);

4. An in-date citizen card.

5. A valid ID

• If you are found to be using identification that is not Your own or that is fake, both Your identification and Your Ticket will be confiscated and no refunds will be given. This may also result in prosecution for both the owner of the identification and the person fraudulently attempting to use it.

• On the spot, checks will be in operation across the Event at all times. Please ensure You keep Your identification on You at all times until you have been verified by a member of the Challenge 21 team.

 

TICKETS

 

• It is prohibited to resell tickets for the event except where resold using the official resale platform of the official ticket agent you purchased from, or where resold using a reputable, face value resale platform, such as Tickets, in accordance with the relevant agent’s resale platform’s terms and conditions.

• Tickets/wristbands purchased from unauthorised sources may be rendered invalid and admission refused. We do not sell wristbands and any purchased wristbands will be refused entry. Only wristbands issued by the event in exchange for a valid ticket are valid for entry. 

• Elokshin Entertainment will not issue duplicates for lost or stolen tickets or wristbands. 

• Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to the vent). Tickets remain the property of Elokshin Entertainment.

• Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of Elokshin Entertainment.

• If you have obtained this Ticket in breach of these Terms and/or if you breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If you seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non-refundable.

• You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass-outs of any kind. You will leave via a different route to how you arrived.

• All tickets and wristbands remain the property of Elokshin Entertainment until 12 Noon the day after the event.

 

 

 

SECURITY

 

 

• Elokshin Entertainment reserves the right to evict a customer without a refund, and/or refuse admission. Please act responsibly. 

• Searching is a condition of entry to the event. You may be body/bag searched at the entrances by security and detection dogs, on the site or when leaving. 

• Any item(s), reasonably considered for use as a weapon, which may cause danger, offense or disruption to any other person, must be surrendered to staff.

• Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry. 

• Anyone found in possession of illegal drugs/substances may be refused entry / ejected from the site and may be handed over to the police. Mzansi Festival has a zero-tolerance policy to drugs

 

 

 

 

DAMAGE / LOSSES

 

 

• Mzansi Festival Promoters is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event - other than caused as a result of our negligence.  

• We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.

 

BANNED ITEMS

 

• Banned from event - : Aerosols over 250ml, Airhorns, Alcohol, Animals (except for assistance dogs), Balloons, Barbeques and any kind of cooking apparatus, Bicycles, Blowtorches, Chairs of any sort (including stools, floor seating and shooting sticks), Drinks including bottled water, Drones, Drugs, Gas canisters, Gazebos/parasols/large (golf) umbrellas, Glass (including glass makeup or perfume bottles), Food hampers/cool bags/boxes, Fireworks, Flags on poles, Flares, Illegal substances, Items which may be regarded as weapons, Legal highs (inc Nitrous Oxide and associated equipment including balloons), Laser equipment/pens, Liquids/gels over 100ml, Megaphones, Pyrotechnics, Recording or transmitting equipment, Roller skates, Scooters, Sky or ‘chinese’ lanterns, Smoke bombs, Sound systems (including personal speakers), Spray cans, Tabards/high viz jackets, unauthorised buses, coaches or trucks, goods with unauthorised event or artist logos Also see General c) for details on liquids, gels and lotions. 

• Excessive amounts of food or cigarettes. Only bring enough for personal consumption. 

• If you have a medical condition that means you need to bring your own food or drink or medication, please bring a medical note or evidence to support this. 

• Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction. Items that are surrendered will not be returned.

• Under 18’s are not permitted to purchase alcohol on site. A challenge 21 policy will be in place for all alcohol sales on site. 

• It is illegal for over 18 to purchase alcohol on the behalf of under 18s.

• Photographic and other recording equipment is permitted if it is for personal non-commercial use only. Unauthorised professional recording equipment is not permitted. In the event of any subsequent commercial use, the bearer agrees to pay the Promoter for the cost of a license issued by the Promoter for permission to take photographs /visual/audio recordings for commercial use.

• The use of drones or similar equipment for any reason is strictly forbidden on site without written permission from the Mzansi Festival.

 

 

 

HEALTH & SAFETY

 

• You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards.

 

• Smoking is not permitted in enclosed public spaces or buildings including Arena big tops. This includes e-cigs.

• Excessive exposure to loud music may cause damage to your hearing. 

• Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.

 

 

 

HOUSEKEEPING

 

 

• Please use the bins and recycling points provided on and offsite.

• No animals, other than guide or hearing dogs, are permitted on site.

• If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please Contact Us or a steward promptly since complaints are very difficult to deal with after the Event.

• The event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.

 

 

 

INFORMATION & NOTIFICATION – MZANSI FESTIVAL

 

Disabled Facilities are available – please call 07979709466 for further information. 

 

 

Elokshin Entertainment https://www.elokshinentertainment.com or call information line on 01865 579846 (Mon-Fri 9am - 5pm).

 

Event website – https://www.mzansifestival.co.uk for eviction, confiscation/surrender policies, safety, and travel information.

If any of these T&C’s are unclear please contact info@mzansifestival.co.uk or call 07979709466